Visitor Policies

THELMA is committed to providing a safe, respectful, and enjoyable experience for all guests, artists, staff, and volunteers. All guests are expected to treat others with courtesy and respect, comply with staff instructions, and follow the guidelines below.
Disruptive Patron Conduct
Patrons who engage in disruptive behavior, including but not limited to intoxication, harassment, threats, or refusal to follow staff instructions, may be asked to leave the premises, which may occur without a refund. THELMA staff and management reserve the right to deny entry or service to any individual whose conduct threatens the safety or enjoyment of others.
Appropriate Attire
Guests must wear a shirt, shoes, and pants/skirt/dress at all times while in the building. 
Prohibited Items
Weapons, illegal substances, and outside food and beverages, are not permitted without prior authorization. Staff reserve the right to inspect bags upon entry.
Health and Safety
Guests must comply with all posted health and safety guidelines and follow staff direction during emergencies or evacuations.
Ticketing and Seating
For ticketed events, guests must present a valid ticket when requested and sit only in their ticketed seats. Late arrivals will be seated at staff discretion to minimize disruption.
Enforcement
Failure to comply with these policies may result in removal from the premises without refund. THELMA staff and management reserve the right to determine appropriate action based on the nature and severity of the conduct.